Welcome to the FAQ page of PremiumGolfShirts.com. We're here to provide answers to the most common questions you might have about our custom name brand golf shirts and apparel services for corporate events, fundraisers, and more. If you don't find the information you need here, please feel free to reach out to our dedicated customer support team.
1. Do you have a minimum order requirement for custom apparel?
No, we do not have any minimum order requirements. Whether you need one custom shirt or a larger quantity for your event, you can order exactly what you need.
2. What is included in the pricing for your custom apparel?
Our pricing includes the cost of the apparel itself, high-quality embroidery of your design or logo, and economy shipping to all domestic US addresses. You won't encounter any hidden fees. Most orders are sent via UPS, but some shipments may be sent via the US postal service. If you require expedited shipping, you may use your UPS or FedEx account, or we can charge you the difference in the shipping cost between ground and expedited rates.
3. Is there a setup fee for new orders?
Yes, for new orders, there is a one-time setup fee of $50. This fee covers the expert preparation of your custom design for embroidery, ensuring the best possible result.
4. How do I place an order for custom apparel?
To place an order, browse our collection, select the apparel you want, and then use our user-friendly customization tool to add your design or logo. Follow the simple steps to complete your order.
5. Can I get assistance with design and customization?
Absolutely! Most of our customers provide the artwork for our decorating services, but we can provide art services for the creating or editing of designs as needed. We charge $60.00 per hour for this service, with a 1/2-hour minimum or $30.
6. What is the expected turnaround time for orders?
Turnaround times can vary based on order size and customization complexity. Generally, the standard production time is 7 to 10 business days. We'll provide you with an estimated delivery date during the ordering process. If you have specific timing requirements, please let us know, and we'll do our best to accommodate them.
7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and secure online payment options. You can choose the payment method that is most convenient for you during checkout.
8. What is your return and exchange policy?
Please call for authorization before you attempt any return. Most non-decorated garments that have not been worn or laundered, and are still in a resalable condition with all tags and packaging, can be returned within 20 days of receipt. Some items may be subject to a restocking charge. After 20 days, returns will be accepted at our discretion.
Garments that we embroider or otherwise customize are not returnable unless there is a quality issue, or if there is an error on our part which caused you to receive the wrong garment. Please be sure you are ordering the correct clothing in the proper size before ordering.
Quality issues will be addressed promptly with the repair or replacement of the defective garment. Damage caused by accident, abuse, normal wear, or improper sizing is the responsibility of the customer.
9. Do you offer bulk discounts for larger orders?
Yes, we offer discounts on bulk orders. The more you order, the more you save. Contact our sales team for a customized quote based on your specific requirements.
10. Can I track my order once it's been shipped?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package's delivery status.
11. What is the production time for custom apparel orders?
The production time for custom apparel orders typically ranges from 7 to 10 business days. Please keep in mind that this timeframe may vary depending on the size and complexity of your order, as well as any specific customization requirements.
We understand that timing can be crucial, especially for corporate events and fundraisers. When you place your order, we will provide you with an estimated delivery date based on your specific order details. If you have specific timing requirements or need your order expedited, please contact our customer support team, and we will do our best to accommodate your needs.
12. Do you offer products not shown on your website?
While our website features a curated selection of custom name-brand golf shirts we also understand that your needs may go beyond what you see online. If you're looking for specific products, styles, or customization options that are not currently displayed on our website, we welcome you to get in touch with us.
Our team is here to assist you in fulfilling your unique requirements. Whether it's a special product, a specific brand, or customized solutions tailored to your event, we're dedicated to making it happen. Please don't hesitate to contact us to discuss your custom requests.
We hope these FAQs have provided the answers you were looking for. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to make your experience with us exceptional.